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Frequently Asked Questions

1. When should I have my trees pruned?

Most trees can be pruned at any time during the year, some species should only be pruned during the summer, others need to be attended to soon after flowering. We will be able to advise you on the specifics of your situation during our initial consultation.

2. What are TPOs and CONs?

Tree Preservation Orders (TPO) cover individual trees and require an application to be approved by the local authority before work can commence. We can provide a TPO checking service on your behalf and will not proceed with any tree works until the checks are complete. If your trees are in a Conservation Area (CON) a six week notice of intent must be completed before any work can proceed. If like most, you find the process of applying for permission for works with the council a bit much, we can do that for you too.

3. Can I get a quote for my tree work by phone or e-mail?

Due to the nature of tree surgery it is impossible to give a quote without assessing the site specifics and a site visit will be necessary for this. We can usually make an appointment to visit you at a time of your choosing within 24 hours. Our quoting service is free and with no obligation. After assessing the work to be done we will provide you a quotation sent by post or email within the same day. This will include all work requested in detail, the waste clearance agreement, our leave site tidy policy along with details of our insurance and our agreed price.

4. How soon can the job be done?

Our lead times are excellent. More often than not we can commence works within 2 weeks, unless there are conservation or TPO restrictions in place. If you have any queries please call and we will do our best to arrange a date to suit you.

5. What about insurance and health and safety?

We are fully insured to £5 million public liability for all the works carried out and we adhere to strict health and safety measures throughout the process. We risk assess all jobs before commencing and have chapter 8 (signing and guarding) qualification for roadside tree works.

6. Will you leave a mess or damage my property

ACME ARB Ltd pride ourselves on our sensitivity to our environment and do everything possible to minimise the impact we have on the working area. All waste will be removed and the utmost care will be taken over plants, obstacles and your neighbours.

7. When is nesting season and how can it affect the work?

Nesting season is between March and August inclusive. If your booking date coincides with nesting season and we encounter active nests during the programmed works, in accordance with the wildlife and countryside act 1981 we will not be able to proceed (unless it is unsafe to stop works). We reserve the right to charge a nominal fee to cover lost time. We will take all reasonable measures to minimise extra charges; for example an assessment from ground level can be carried out during initial tree assessment (during quote stage) and an aerial inspection of the tree will generally be carried out prior to any cutting.

If you want to talk to us about your trees, then please call now: